TERMS AND CONDITIONS
1. Introduction
Welcome to The Silly Goose, located in The Ridings Shopping Centre, Wakefield, West Yorkshire, WF1 1DS, United Kingdom. These Terms & Conditions (“Terms”) govern your use of our venue, booking of activities, and participation in games. By making a booking or entering the activity areas, you agree to be bound by these Terms.
2. Booking and Contract Formation
2.1 Contract with Individual Customers (B2C)
Your booking is confirmed when your payment is successfully processed, and you receive a booking confirmation email with a reference number. This constitutes a legally binding contract.
2.2 Contract with Business Customers (B2B)
For corporate bookings, the contract is formed when the booking is agreed with the event organiser and the full fee or agreed deposit is paid.
2.3 Deposits
Where deposits are taken, they are non-refundable and are used to reserve your activity or table where possible. Payment of a deposit confirms your booking and commitment. The remaining balance must be paid by the deadline communicated at booking.
3. Waivers and Liability
3.1 Some activities (e.g., axe throwing) require signed liability waivers prior to participation. Waivers will be sent via email before your booking. It is your responsibility to ensure all participants complete and return waivers before the session.
3.2 Waivers can also be completed onsite but must be done before your activity start time. Time spent completing waivers on arrival will reduce your actual playtime accordingly.
3.3 Failure to complete waivers before the activity may result in refusal of participation with no refund.
4. Age Restrictions, Attendance & Refunds
4.1 Axe Throwing: Minimum age 14. Participants aged 14–17 must be supervised by a responsible adult (18+) at all times.
4.2 Darts: Minimum age 12. Participants aged 12–17 must be supervised by a responsible adult.
4.3 Where you are unable to attend for any reason, including illness, adverse weather, or travel disruption, and The Silly Goose is open and operating as scheduled, no refund will be issued.
4.4 In exceptional circumstances only, and entirely at The Silly Goose’s discretion, a rescheduling voucher may be offered; however, rescheduling could be subject to a fee.
4.5 No person under 18 may consume alcohol on the premises. Children under activity minimum ages may attend as spectators in designated areas under adult supervision.
4.6 Valid photo ID may be requested to verify age.
5. Equipment Use
5.1 Equipment is provided on an honour system and must be used as supplied by The Silly Goose.
5.2 Participants may not bring their own equipment and must use The Silly Goose’s equipment for all activities.
5.3 All equipment must be returned to staff promptly at the end of your session.
6. Alcohol Service and Intoxication
6.1 We comply fully with UK licensing laws.
6.2 Alcohol will not be served to anyone under 18 or to anyone who appears intoxicated.
6.3 Intoxicated persons will be refused service and may be asked to leave the premises.
6.4 Alcohol consumption is strictly prohibited before or during certain activities (e.g., axe throwing).
7. Cancellation and Refunds
7.1 Bookings are non-refundable unless The Silly Goose cancels.
7.2 Rescheduling is at the discretion of management and must be requested at least 24 hours before the original booking.
7.3 No refunds will be issued for no-shows or late cancellations.
8. Conduct and Safety
8.1 Participants must comply with safety instructions and staff requests.
8.2 Aggressive, abusive, or unsafe behaviour may result in removal without refund.
8.3 The Silly Goose reserves the right to refuse entry or participation for any reason.
9. Photography and Filming
9.1 The venue may record photography and video for promotional use.
9.2 By entering the venue, you consent to being recorded unless you notify staff otherwise on arrival.
10. Data Protection
10.1 Personal data will be handled in accordance with UK GDPR and used only for booking and safety purposes
11. Force Majeure
11.1 The Silly Goose shall not be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to natural disasters, governmental restrictions, pandemics, strikes, or acts of terrorism.
11.2 In such events, we may cancel or reschedule your booking and will notify you as soon as possible.
12. Limitation of Liability
12.1 To the fullest extent permitted by law, The Silly Goose’s total liability to you in respect of any loss or damage arising under or in connection with these Terms shall be limited to the amount paid by you for the booking.
12.2 The Silly Goose is not liable for any indirect, consequential, or special damages, including loss of profits or personal injury except where caused by our negligence.
13. Complaints Procedure
13.1 We strive to provide an excellent experience. If you have any complaints regarding your booking or visit, please raise these with a member of staff immediately.
13.2 If your complaint cannot be resolved onsite, please contact us via email at *[contact email]* with full details, including your booking reference.
13.3 We aim to respond to all complaints within 14 working days.
14. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be handled in English courts.
Please note: Deposits are non-refundable and are taken to reserve your activity or table where possible.
Thank you for choosing The Silly Goose. We look forward to welcoming you!